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"Hôtel de proximité du marché de Noël. Tout est récent et neuf. Propreté irréprochable. Silence et sérénité. Petit déjeuner copieux. Et surtout prix imbattable suite à une réservation de dernière minute."
Edyta Bryd
"Cozy hotel in the heart of Wroclaw with excellent price/value ratio."
Kryštof Š.
"Amazing stay, highly recommend."
Марія Соколова
"Cosy hotel right in the centre of the old town, extremely useful and friendly staff. Spotless room, comfortable bad. Stay without any doubts"
маринка кашинска
"Изключително чист хотел, В центъра близо до всичко, Богата закуска, Препоръчвам"
Maddalena Caratti
"Ottima posizione, camera pulita e ben arredata. Tutto nuovo e funzionale."
Cathy Bowden
"Very good location on the edge of the historic city centre. The room was clean and had a spacious, modern bathroom. I appreciated the kettle in the room and the lift!"
Mike Fischersworring
"Wunderbar gelegenes Hotel. War auch nicht so laut durch die Fußgängerzone und dessen Bar als zuerst angenommen. Innerhalb von wenigen Minuten war man einfach überall - perfekte zentrale Lage."
Dragan Tumarcic
"Great hotel, with great location. Only few minutes from city center. Rooms are very clean. Reception is very polite and friendly. They will help you with anything. After 5 years of visiting Wroclaw,this one is far the best Hotel. See you next year."
Ap Pieters
"Mooie kamer waar vrijwel alles slim ontworpen was. Het ontbijt was heerlijk. Welke kleine hapjes, veel groenten, en een heerlijke vruchten yoghurt."
"Příjemné ubytování v blízkosti centra. Pokoj byl čistý a postel byla pohodlná, určitě doporučuji."
Birgit Ulrich
"Schönes Hotel. Parkmöglichkeiten sehr beschränkt, auch zum ausladen sehr umständlich. Der Eingang zum Hotel ist etwas versteckt. Wir waren auf der Durchreise und für 1 Nacht war es okay."
Tanja ZT
"Preis, Leistung, Lage alles perfekt! Sehr sauber, gemütlich. Personal spricht nur polnisch und Englisch"
Вячеслав Никифоров
"Хороший свежий номер. Все есть для комфортного прибывания и отдыха."
Hana Slunska
"Skvely hotel na skvelem miste. Do stareho nesta kousek. Pokoje ciste, snidane vyborna, personal mily a vstricny. Vrele doporucuji!"
Vincenzo C
"Tutto perfetto, la stanza non era grandissima però la vicinanza in centro, la pulizia ed i confort rendono la struttura perfetta per il proprio soggiorno a Wrocław. Il letto è comodissimo! La consiglio a tutti i viaggiatori."
Danuta Fedorenko
"Відмінний сервіс,чудове обслуговування,комфортні номери."
"Sehr schönes und modernes Hotel in einem zentralen Standort sehr guter Service. Sehr gutes Frühstück."
Francesco Bisogno
"Ottimo hotel lo consiglio, ho passato tre notti. Stanza spaziosa, letto e cuscini comodi, bagno perfetto ed ottimi i riscaldamenti…. Assolutamente consigliato ed in ottima posizione."
Xavi Lopez
"Excellent price and friendly staff. Beautiful and cosy rooms!"

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Information about the processing of personal data

Who is the administrator of personal data of Smart Hotels&Hostels guests?

The administrator of personal data of the Smart Hotels&Hostels network is SH&H sp. z o.o. sp. k. with a registered office at ul. Kunickiego 5/201, 30-134 Kraków, entered into the Register of Entrepreneurs of the National Court Register under No. 0000639868, NIP: 6792659490, REGON: 357423617 (hereinafter `We`).

How can you contact us regarding the processing of personal data?

In all matters relating to the processing of personal data, you can contact us:

  • by post: ul. Wielopole 16/8, 31-072 Kraków
  • by e-mail:
  • by phone: +48 12 422 32 58

What are the purposes of processing personal data of Smart Hotels&Hostels guests by us?

The purpose for which we process personal data is:

  • the need to take steps to conclude a contract - activities aimed at booking an accommodation - and the conclusion and performance of a contract for the provision of accommodation services,
  • we have made possible claims in connection with the damage caused by us by the Guest or defending against the Guest`s claims towards us,
  • documenting the performance of the service for tax purposes,
  • providing the highest quality services for guests,
  • answering a question submitted by the Guest,
  • promoting your own brand by running a company profile on social media,
  • providing marketing services consisting in sending marketing information and offers to the Guest about their products and services by telephone or e-mail - only in the case of consent,
  • filling in the guest satisfaction survey with a given hostel or hotel - only in case of consent,
  • ensuring the safety of persons and property by monitoring video monitoring in the Smart Hotels&Hostels network facilities.

What is the legal basis for the processing of personal data?

The legal basis for processing the personal data of the Guest obtained by us is:

  • the need to undertake activities aimed at concluding the contract, conclusion and implementation of the contract for the provision of accommodation services,
  • fulfillment of the legal obligation - in the scope of documenting the service due to tax regulations;
  • our legitimate interest - in the scope of protection against claims, pursuing claims, conducting video monitoring, ensuring the highest quality of services provided, promoting your own brand in social media,
  • consent of the Guest - in the scope of marketing activities, submission of inquiries, guest satisfaction test. Consent may be withdrawn at any time. Withdrawal of consent does not affect the validity of the processing that took place prior to withdrawal of consent.

Who can receive personal data?

We provide personal data to the following categories of entities:
  • Companies providing IT services and providing IT software,
  • Companies and other subcontractors whose services the company uses to provide accommodation services,
  • Accounting firms providing accounting services,
  • Companies providing non-cash payment services to process payments,
  • Transport and taxi companies in case of transport or courier delivery by the Guest,
  • Legal firms (law offices) providing legal advisory services and legal representation of disputes,
  • Other entities cooperating with us from the tourism industry in order to perform services ordered through SH & H.

How long will we store your personal information?

Personal data obtained in connection with the concluded contract for the provision of accommodation services will be processed during the period of limitation of tax claims or civil claims of ours or guests, whichever comes later, obtained on the basis of consent for marketing purposes will be processed during the period of validity of consent for purposes marketing, acquired in connection with the video monitoring will be processed for a month from the date of fixation, and then they will be permanently removed.

What are the rights of a visitor in relation to the processing of personal data?

Each guest has the right to access personal data, rectify, delete or limit processing. In addition, each guest has the right to object to the processing. The exercise of rights is possible through the mailing or electronic contact given above in this information.

Is it possible to file a complaint regarding the processing of personal data?

Yes, every Guest has the right to lodge a complaint to the supervisory body, which is the President of the Office for Personal Data Protection in Warsaw.

Will the Smart Hotels&Hostels network transfer personal data outside the EEA?

No, we will not transfer your personal information outside of the EEA.

Is the provision of personal data a contractual or statutory requirement?

Providing personal data in the name and surname, document number, e-mail address, in the case of online reservations, contact number, is necessary to conclude a contract for the provision of accommodation services. Failure to provide personal data will make it impossible to conclude such a contract. In the remaining scope, providing additional personal data is voluntary.

Are automated decisions based on personal data, including profiling?

No. We do not make automated decisions based on personal data, including profiling.